Every patient will receive appropriate and quality treatment in accordance with the objectives of the UniMAP Health Centre.

Every patient will be treated with courtesy, friendliness, compassion, respect, politeness, honesty, and sincerity.

Patients requiring specialised treatment not available at the UniMAP Health Centre will be referred to an appropriate hospital.

Patients are assured that their dignity will be respected during treatment. All information regarding their illness and treatment will be kept confidential and only disclosed to relevant parties with the patient’s consent and in accordance with the law.

Every patient will be given a clear explanation about proposed procedures and treatments, including the risks and available alternatives.